PSA on one of my favorite bitcoin companies (until today unfortunately). 

Bitrefill has sold me prepaid mastercards from a company that appears to be a scam. Unfortunately bitrefill is not answering my DMs and customer support has been handwaving arguments all day. I'm honestly somewhere between angry, sad and disappointed and really at a lost for words rn, so I hope this helps me get my money back.

I bought several of these prepaid Mastercards on Bitrefill's site, advertised as ‚accepted anywhere Mastercard is accepted‘. Except they’re not accepted ‚anywhere Mastercard is accepted‘ – in fact, they are accepted nowhere returning 'this card is not recognized'. 

So now my money is stuck, and Bitrefill says it can’t give it back because it sold me a valid giftcard coupon for a product that does not seem to be legitimate.

I’m a huge fan of bitrefill and have been using their services for years, so I’m extremely surprised that they would a) offer such a product in the first place and b) respond (or rather not respond) the way they did when being confronted with the problem. 

It seems that bitrefill has done zero due diligence on this product and simply copy/pasted their marketing claims to their site. I have always trusted bitrefill to offer high quality products so I’m not sure what’s going on here, but it would be great if they could give me my money back after a series of very unsuccessful customer support contact with their team. 

I have spent all day going through several mind bending headaches in attempts to retrieve my money which seems to be close to impossible looking at trust pilot reviews. As I’ve also shared with bitrefill's customer support agent, I’m not the only person who has had this experience with this card issuer, after which the bitrefill agent apparently decided to just stop responding. 

My DMs are open to resolve this issue (and I hope bitrefill will take this product off of their site immediately).

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