Personally I've only had good experience when dealing with them. They addressed this one for me rather quickly. nostr:nevent1qqs0y2nmz2muhr4jtm2xa7ac98aepna0re76u2x6dhwmulxp4x3dzesprdmhxue69uhkymmnw3ezuenjv4jhxur9v43kstnrv9ekzq3qpatrlck0muvqevgytp4etpen0xsvrlw0hscp4qxgy40n852lqwwsxpqqqqqqz6rpl60