It appears that there was a widespread outage earlier today which prompted her to mess around on her laptop and with the router. I think she has hidden or deleted the connection and with her eyes she wont be able to fix this AND enter the password correctly. But it's all good my sister lives closer to her and she's going there now. Told her to show our mum how to use her phones hotspot as well for whenever vodafone breaks down again. Their service (in this region) is shit anyway.