When things go wrong you get a generic, "This cont be done now". I'm paraphrasing. Two days ago I tried to help a friend who wanted to use her Bitcoin. She wanted to push some to get Fold card. The generic message came up and the support action to correct this is convoluted. 

No reason why it didn't work. No way to contact support easily about this. This is especially difficult for people who are used to having a phone number to call when you need to solve problems. The whole app approach sucks not just for Fold but all the Bitcoin apps. And for that matter apps in general. 

For younger people it's normal but for older people it's degenerate. Communication is just fast puffs of nonsense. 

Fortunately here in NOSTR land the communication is getting higher quality. 

I think the real issue is that introducing Bitcoin to people who have invested their lives in the Fiat economy are so used to analog communication as well and are now ultimately distracted to the point where studying a subject is less rewarding than quick bits.