The standard answer you receive from companies is something along these lines:

"We are one of the best companies producing high-quality products, we care about our clients, our portfolio (...), we have the best (...) and we are appreciated because we shine in magnificence. (More blah blah tooting own horns et c.)

What happened to you is unfortunate. It's almost impossible, that's how rare it is. Let us send you a goodie bag with our products, because they are really good; we are the best."