Back in the days, Nostr was just a few apps and all of them were kind 1 apps. It's much bigger now and people are getting confused by the options and how to set things up correctly. 

These days with so many NIPs doing different things that don't show up in every client makes it hard to figure out what event kinds your friend is using so that you can find the app that displays that kind. 

Moving forward it's going to get harder and harder onboard people in the clients with the right features.