Agreed. Bad manners bring bad reactions. I believe him when he says he gets a lot of ‘hate’ — if you have a chip on your shoulder, everyone you speak to frowns.
You nailed it. And to add...manners (how we act) is the result of how we feel, and how we feel is the result of beliefs (our blueprint)... The matrix is our unconsciousness, it's us (collective unconscious) not having an awareness of what and how we are doing stuff really. And what's underneath manners, emotions, beliefs...is an entire other topic lol.